Madrid 112 - emergency technology platform

Madrid, a city in Spain, needed to update SUMMA 112’s, the  current emergency technology platform which had become obsolete, and couldn’t classify different types of emergency calls or scale to track their current vehicle fleet, compounding the challenges of being able to quickly response to emergencies with the appropriate resources. Implemented Atos GEMMA allowed to provide supports 472.000 dispatches a year via an extensively, and growing fleet of ambulances, real-time communications to ambulances and hospitals, including instant life data on patient needs and progress and reduce responses times – when minutes can mean life or death --  prioritizing life-threatening emergencies.

Read more on Microsoft Case Studies:Madrid 112