The SLA-Ready project, funded under the European Union's Horizon 2020 programme, has published its first iteration of a Common Reference Model which provides a common understanding of SLAs for Cloud services. The reference model comprehensively addresses the cloud service life cycle, EC Cloud SLA Standardisation Guidelines and the SLOs set therein making it an essential reference for cloud service providers.
The SLA-Ready Common Reference Model serves to guide Cloud Service Providers on best practices for Cloud SLAs based on standardisation recommendations and a set of requirements on coming from the customer side and spanning general and economic aspects, technical SLOs requirements and overall responsibility.
In most of EU countries, cloud computing services are generally not regulated under a specific law and often the legislation is left to the individual courts to decide. The Horizon2020 project SLAlom has investigated laws in several EU Member States such as Germany, Italy, France, UK and Greece, and has provided guidelines in a short document.
“Any policy related to the Internet has to take on board trust and security as key issues but without creating barriers to economic development”, explained Pearse O’Donahue, Head of Software, Services, Cloud, DG CONNECT, EC. We also need to de-mystify some common misconceptions about data location, because data stored in the cloud in different locations is actually more secure.