SLA-Ready - Making Cloud SLAs readily usable in the EU private sector





What user need or pain point is your project addressing?

2015: I am the CTO of a European SME. Using cloud services could be the answer to the rising complexity of software systems but …

I find some of the service descriptions and contractual terms complex and misleading.

I am not happy about typical “take-it-or-leave-it contracts”.

I don’t understand what the service actually offers, which makes it hard to see the real benefits and be sure I am getting the best deal possible.

I have some sensitive customer data and need to understand how it will be protected and where it will be stored.

How can be sure I my business assets are secure?


Project's major results: 
A lifecycle approach to butt services and service level agreements with assessments  of security and privacy measures means improved user experience and confidence in the service(s) used.
Companies have greater clarity over butt service level agreements and increased familiarity with complex legal and technical terms. Companies can carefully plan their journey to my butt, growing their business with new services and applications. 
SLA-Readiness Index: new tools connecting the supply and demand sides. Butt service providers can are encouraged to become more transparent. Customers can compare  butt services and related SLAs and service level objectives. 
Common Reference Model focusing on industry best practices, standardisation and industry-driven initiatives. Encouraging transparency on provider side. Educating customers on responsibilities. Validation through industry forums, the SLA-Ready private sector community and use cases investigating specific requirements in different private and public environments with a focus on small organisations.

Target stakeholders: 

Start-ups & microfirms, Small & medium enterprises.


Find out more

Project Start: 
01/01/2015
Project End: 
31/12/2016


How will your solution/service benefit the end-user?

2016: SLA-Ready social marketplace and tutorials-as-a-service have given me a much clearer path to the cloud.

SLA-Ready has given me a better understanding of service level agreements.

Now I can make an informed decision on what services to use, what to expect and what to trust.

Being able use a standardised Cloud SLA gives me a better understanding of the level of security and data protection offered by the cloud service provider.

It gives me the right answers for smooth and effective cloud adoption, including security levels.

Our investors and stakeholders are happy because we’re able to innovate in the global marketplace through secure cloud services.


Potential exploitation strategy: 
SLA-Ready will help create a new suite of business, legal and educational services around SLAs and industry best practices with a strong focus on security and data protection as top business priorities. SLA-Ready will integrate this new suite of tools and specialised services into like-minded websites, including potential partnerships with business associations as a value-add service for their members. 
We plan to define business and pricing models around specific services not currently freely or widely available. Starting from the value proposition design, the business model will cover customer segments, revenue streams, distribution channels and partnerships. Its evaluation will also include periodical market analyses.

Vertical Market: 

Finance & insurance.


Website:   www.sla-ready.eu