Understand your cloud Service Level Agreement is easy with SLA-AID

 The cloud is one of the most powerful and revolutionary business and research enablers. Allowing you to store a virtually unlimited quantity of data, to access it and to process it ubiquitously. Cloud computing opens new horizons for innovation, accessible even to small enterprises that cannot afford expensive computing and storage resources. This is a drastic change of perspective that democratizes progress and allows SMEs to fully exploit their potentials.

In order to exploit the cloud for your business you need to sign a contract with a cloud service provider, so you will need to read and understand a cloud Service Level Agreement (SLA). This includes combines bureaucratic legal jargon and technical computing terms. This can be a complete nightmare for a small company that cannot afford to hire an expert consultant and spend lots of time understanding all the details.

Confused in the jungle of legal and technical terms in Cloud Service Level Agreement?

SLA-AID is an online tool designed to help Cloud Services Customers to identify priority areas to look out for when comparing cloud SLAs. From Security and service reliability SLOs to service credit and unilateral changes to SLAs, the SLA-AID has the right tips for you.

Developed by the EC-funded SLA-Ready project, the SLA-Aid is based upon the SLA-Ready Common Reference Model which provides a common understanding of SLAs for cloud services, integrating SLA components like: terminology; SLA attributes; Service Level Objectives (SLOs); guidelines; and best practices.

The SLA-Aid tool was developed by the SLA-Ready, a team of European experts in the areas of cloud policy and technology, based on the analysis of a wide spectrum of cloud SLAs and the definition of a standard reference model for cloud SLAs that is being recognized by the most relevant international standard bodies.

Forget the leap of faith and ‘take my word for it‘ scenarios – be an informed cloud customer with SLA-Aid!

Visit SLA-Ready.eu for more information on Cloud SLAs. There you can find out more about the SLA Common Reference Model and access a selection of Use Cases which provide information on priority areas in cloud SLAs that should be priorities for cloud customers.